In view of the current situation caused by the Coronavirus (COVID-19), we would like to inform you that we have taken all the necessary hygiene and safety measures to handle the shoes and boxes (mask, hydroalcoholic gel, gloves, etc.). Please contact us if you have any questions.

Please, contact us if you have any questions 

 

FAQ - Frequently Asked Questions

Orders

My size is not available, are you going to replace it?

Unfortunately, if your size is not available at the moment, we cannot guarantee replacements. But you can try again in a few days in case we have received more stock.

I'm looking for an Angel Alarcon shoes, but I cannot find it in the online shop.

Maybe this article is sold out, or we don't have it available in the online shop. We receive stock every week so you can check again in a few days.

How can I book a pair of shoes?

Currently you cannot reserve a shoe but we can send you an email when we receive a new pair.

When a shoe is not available, when you select the size, a space appears to write your email. If you write it, we will notify you when we receive the shoes again. If you want to ensure that the shoe will be available in the future, please contact customer service. 

Shipment

How long will it take to receive my shoes?

Spain: 24-72 hours. Delivery time: Monday to Friday (except bank holidays).

Outside Spain, it depends on the country, usually between 3 - 6 working days. You will receive a tracking number to be able to follow up the shipment.

What happens if I'm not in for the delivery?

If you are not available at the delivery address, courier will try once more. If still not be able to delivery, they will call you or leave a note with instructions.

How much does shipping cost?

Shipping to Spain is free of charge (except Canary Islands). Except for payment cash on delivery, where there are administration fees.

Shipping outside Spain cost 10-28€ (see our shipments): Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, United Kingdom, Czech republic, Romania and Sweden.

Do you ship everywhere?

Today, we are able to make shipments to: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, United Kingdom, Czech republic, Romania and Sweden.

We are working to increase this list.

Changes and refunds

If I don't like the shoes, or they doesn't fit me well, ¿can I change them or ask for a refund?

Our aim is your satisfaction, so if you are not happy with the product received you can change them or ask for a refund. You just need to contact us through Customer Service.

What is the lead time for change or refund?

Lead time is 14 days from reception date.

How can I ask for a change or refund?


Please contact us with your order number, number and style, within 14 days of receipt of shipment. You can contact us through Customer Services.

Is there any charge for a refund?

For orders sent to Spain, return is free of charge (except Canary Islands)

For orders sent to Canary Islands or outside Spain. Shipment costs are at your expenses. Please note that original shipping costs will not be refunded.

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