In view of the current situation caused by the Coronavirus (COVID-19), we would like to inform you that we have taken all the necessary hygiene and safety measures to handle the shoes and boxes (mask, hydroalcoholic gel, gloves, etc.). Please contact us if you have any questions.
Please, contact us if you have any questions
FAQ - Frequently Asked Questions
Unfortunately, if your size is not available at the moment, we cannot guarantee replacements. But you can try again in a few days in case we have received more stock.
Maybe this article is sold out, or we don't have it available in the online shop. We receive stock every week so you can check again in a few days.
Currently you cannot reserve a shoe but we can send you an email when we receive a new pair.
When a shoe is not available, when you select the size, a space appears to write your email. If you write it, we will notify you when we receive the shoes again. If you want to ensure that the shoe will be available in the future, please contact customer service.
Spain: 24-72 hours. Delivery time: Monday to Friday (except bank holidays).
Outside Spain, it depends on the country, usually between 3 - 6 working days. You will receive a tracking number to be able to follow up the shipment.
If you are not available at the delivery address, courier will try once more. If still not be able to delivery, they will call you or leave a note with instructions.
Shipping to Spain is free of charge (except Canary Islands). Except for payment cash on delivery, where there are administration fees.
Shipping outside Spain cost 10-28€ (see our shipments): Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, United Kingdom, Czech republic, Romania and Sweden.
Today, we are able to make shipments to: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, United Kingdom, Czech republic, Romania and Sweden.
We are working to increase this list.
Changes and refunds
Lead time is 14 days from reception date.
For orders sent to Spain, return is free of charge (except Canary Islands)
For orders sent to Canary Islands or outside Spain. Shipment costs are at your expenses. Please note that original shipping costs will not be refunded.