In view of the current situation caused by the Coronavirus (COVID-19), we would like to inform you that we have taken all the necessary hygiene and safety measures to handle the shoes and boxes (mask, hydroalcoholic gel, gloves, etc.). Please contact us if you have any questions.
Refunds and changes
Our aim is your satisfaction, so if you are not happy with the product received you can change them or ask for a refund.
What is the lead time for change or refund?
Lead time is 14 days from reception date.
How can I ask for a change or refund?
To request a refund you can follow the next steps
1. Access the "Orders History" section of his or her account.
2. Select the order from which he wants to return an item.
3. Select the product that s/he wishes to return by checking the box next to its name.
4. Add the reason for return. In case of change, you must indicate the size you want (only size changes are made).
5. Click on "request refund"
If you have any doubt you can contact us trough customer service atention:
How to make the return or exchange in the Canary Islands (Spain) and in other countries?
To manage the change or return you have to perform the previous steps and you have to send us the package to the next address:
Ángel Alarcón - Offices A.G Shoes, S.L
Elche Parque Empresarial
C/Juan de la Cierva, 18
03203 ELCHE (Alicante)
Is there any charge for a refund?
For orders sent to Spain (except in the Canary Islands), return is free of charge.
For orders sent from the Canary Islands (Spain) and other countries. Shipment costs are at your expenses. Please note that original shipping costs will not be refunded.