Refunds and changes
Our aim is your satisfaction, so if you are not happy with the product received you can change them or ask for a refund.
What is the lead time for change or refund?
Lead time is 14 days from reception date.
How can I ask for a change or refund?
To request a refund you can follow the next steps
1. Access the "Orders History" section of his or her account.
2. Select the order from which he wants to return an item.
3. Select the product(s) that s/he wishes to return by checking the box next to its name(s).
4. Add the quantity to refund
5.(optional) Add an explanation, in order for the shop team to better understand why the customer wants to return this product.
6. Click on "request refund"
If you have any doubt you can contact us trough customer service atention:
Is there any charge for a refund?
For orders sent to Spain, return is free of charge.
For orders sent outside Spain. Shipment costs are at your expenses. Please note that original shipping costs will not be refunded.